Ryan Burnett

I have 12 years of UX experience at large enterprise organizations such as Amazon, Fiserv, and ADP. I have managed UX teams at those companies including hiring, mentoring, and promotions. My superpower is identifying customer problems, collaborating with cross-functional team members to solve them, and validating those solutions post-launch. My development experience taught me to translate design goals to engineering which makes me a trusted partner. I am expert in Figma and AI tools which allows me to rapidly iterate and ship early and often.

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Case Studies

I shipped design work to the Amazon checkout, Fiserv banking, ADP Marketplace, and more.

Amazon mobile cart with the redesigned quantity stepper: minus, editable count, and plus

Amazon: Checkout Design

A single cart control, redesigned with research and validated at massive scale. Replacing the quantity dropdown with a stepper lifted cart conversion 9%, three times Amazon's bar for a successful experiment.

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Five mobile screens of the MyFinancial personal checking experience with transaction search, filters, and masked account details

Fiserv: Personal and Small Business Banking

On a white-label banking platform handling millions of daily transactions, a confusing form is a misrouted payment. A validation-first, WCAG-compliant design system cut user error rates 25% across the core workflows.

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Pediatric Associates mobile physician detail screen showing a pediatrician with an accepting new patients badge, an office location map, contact details, and a schedule appointment button

Pediatric Associates: A Patient Portal Built for Parents

One of the largest pediatric care groups in the US booked every visit by phone. A family-first portal with symptom search, child profiles, and one-screen scheduling moved booking online and cut task time 30%.

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Polaris developer support dashboard with ticket tracking, status counts, and a submission confirmation

Xbox: Improving Game Developer Tools

Game creators had no way to track the issues they reported to Xbox, and internal teams juggled disconnected tools. Workshops, design sprints, and 25 usability sessions shaped Polaris, a unified ticketing portal for both sides of the loop.

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ADP Marketplace mobile home page before and after on two iPhones

ADP: Simplifying Developer Marketplace

The app store for the world's largest payroll platform sold software with a different pricing pattern on every listing. A standardized comparison template, a rebuilt mobile experience, and keyboard-level accessibility work turned browsers into buyers.

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Dentsply Sirona mobile home page before and after: the legacy dark header with a text-heavy product banner versus the redesigned page with a full-bleed photo hero and a clear call to action

Dentsply Sirona: Complete Redesign from Scratch

The world's largest dental solutions company had a website that had grown by acquisition, not by design. I led the IA overhaul and navigation redesign that made 30,000 pages findable again.

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Net32: Building the UX Practice and Design System

A dental marketplace serving 70,000+ practices had no design system and no UX process. I built both from scratch: a token-based Figma system and the practice around it. Then we used both to redesign the shopping experience.

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Experience

2025 to 2026

Net32 · Senior UX Designer

Led end-to-end UX strategy for a dental e-commerce marketplace serving 70,000+ practices. Built the design system and UX practice from scratch.

2024 to 2025

Dentsply Sirona · Senior UX Designer

Designed UX for regulated global healthcare platforms. Led the information architecture and navigation redesign of dentsplysirona.com.

2022 to 2024

ADP · Lead UX Designer

Led interaction design and IA for the ADP App Marketplace, a platform with 110,000+ monthly active users, contributing to roughly $5M in annual marketplace revenue.

2021 to 2022

Hitachi Solutions · UX Lead

Designed enterprise SaaS experiences for clients including Xbox and Pediatric Associates; reduced task completion time 30% through research-driven workflow redesign.

2020 to 2021

Fiserv · Lead UX Designer

Designed accessible, WCAG-compliant financial workflows handling millions of daily transactions; cut user error rates 25%.

2015 to 2020

Amazon · UX Manager

Designed global shopping and checkout experiences serving hundreds of millions of customers; validated design decisions through A/B experimentation at scale.

Expertise

UX Strategy & Interaction Design

Simple experiences are the hardest to make. I generate multiple design directions early, pressure-test them with research, and align teams before engineering begins.

User Research

Usability tests, tree tests, design sprints, and interviews that surface the problems customers actually have, not the ones we assume they have. Every design decision I make traces back to evidence.

Design Systems

A well-built system is a force multiplier. I've built token-based systems from the atom up for Amazon, Fiserv, Dentsply Sirona, and Net32, enabling teams to ship faster and more consistently.

Design Leadership

I've served as principal design authority across Product and Engineering: mentoring designers, facilitating trade-off discussions, and shaping long-term platform direction.

Certifications & Awards

Nielsen Norman Group UX Certified · AJ&Smart Design Sprint Masterclass · AWS Certified Cloud Practitioner

Nielsen Norman Group UX Certification

America's Best Online Shops, Newsweek

Top 1% E-Commerce UX, Baymard Institute